Refunds & Returns Policy
We aim to ensure complete satisfaction with your purchase. If you’re not satisfied with your order, our return policy allows for refunds and exchanges under certain conditions.
Return Eligibility
- Timeframe: Returns are accepted within 30 days of the original purchase date.
- Condition: Items must be returned in their original condition, unworn and unwashed, with all tags attached.
- Non-Returnable Items: Items such as [list of non-returnable items, e.g., perishable goods, personalized items, final sale items] are non-refundable and cannot be returned.
How to Return an Item
- Initiate a Return: Contact our customer service team with your order number and reason for the return to initiate the process.
- Return Shipping Label: Once approved, we will provide a return shipping label. Customers are responsible for return shipping fees unless the item is defective or incorrect.
- Pack and Ship: Pack the items securely and drop them off at the designated carrier.
Refund Processing
- Inspection: Upon receipt of the returned item, our team will inspect it to ensure eligibility for a refund.
- Refund Method: Refunds are processed to the original payment method within 7-10 business days of inspection.
- Partial Refunds: For items that show signs of use or damage, we may issue a partial refund at our discretion.
Exchanges
- Exchange Process: If you wish to exchange an item, please initiate a return and then place a new order for the desired item. This approach helps ensure the fastest delivery of the replacement item.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery. We’ll provide a prepaid return label and either a replacement or full refund for the item, including all shipping costs.